Ticket directions

Reservation Tickets

1. The Alishan Line Limited Express (Alishan Train) and Regular Train (Jonghsing Train)

A. Stations
  • Open Day: Tickets on Travel Day (up to 12 days)
  • Ticket Time and Office:(Sites of Stations)
    (1) Forest Railway Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station 08:00-17:00
    (2) Alishan Station 2F  08:30-16:30
  • Beimen Station (05)2768094
* Zhuqi Station has been under construction now, but it still runs normally. Please go to the temporary station to buy tickets.
B. Website
  • Open Day: Tickets on Travel Day (up to 15 days).
    For example, passengers can make reservations from Monday to Monday the week after next. However on Friday, passengers can book the tickets till Friday, Saturday and Sunday the week after next. While on Saturday, you can buy tickets till Saturday and Sunday the week after next.
  • Website Ticket Time 06:00~24:00.
  • Ticket Website
  • Booking Numbers: Every person (ID) can make a reservation for 6. Round-tickets for 12. (6 for each tour)
  • Booking Intervals: Forest Railway Line (Chiayi Station to Shizilu Road Station)
  • Expiration of Pay: From the booking day up to 2 days, passengers can pay at the Forest Railway Stations (Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station and Alishan Station) or the convenience stores to get tickets or pay on the booking website.(Sites of Station)If you book one day before the travel day, you should pay at the stations or the convenience stores one day before the travel day. You can also pay on the booking website.
  • Ticket Pick-Up: After paying on the booking website, you can go fetch the hard copy at Forest Railway Station, 7-11 ibon. Alternatively, the E-ticket is available on our booking website.(Notice of E-ticket usage)。
  • Beimen Station (05)2768094.

2.Regular Train of Branch Line:(Zhushan Line, Shenmu Line, Zhaoping Line)

[Cooperated with the reconstruction of Zhushan Station, the train has been switched to stop at Duigaoyue Station since Oct. 14th, 2020]
A. Station
  • Open Day: Tickets on Travel Day (up to 12 days)
  • Ticket Time and Office: (Sites of Stations)
    (1) Zhushan Line:
    a.Forest Railway Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station 08:00-16:30
    b.Alishan Station 2F 08:30-16:30
    c.Alishan Station 1F 30 minutes before the departure time of Zhushan Line, we sell the tickets for the day.
    *It will be noticed at 16:30 one day before the departure time on our website, Alishan Station 2F, the Entrance of Amusement Park and Passenger Service Center.
    (2) Shenmu Line, Zhaoping Line:
    a.Forest Railway Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station 08:00-17:00
    b.Alishan Station 2F 08:30-16:30
  • Alishan Station (05)2679200
B. Website
  • Open Day:
    (1) Zhushan Line: From 12 noon one day before the travel day till up to 15 days.
    (2) Shenmu Line, Zhaoping Line: One day before the travel day up to 15 days.
    *For example, passengers can make reservations from Monday to Monday the week after next. However on Friday, passengers can book the tickets till Friday, Saturday and Sunday the week after next. While on Saturday, you can buy tickets till Saturday and Sunday the week after next.
  • Online Booking Time 06:00-24:00.
  • Internet booking
  • Booking Numbers: Every person (ID) can make a reservation for 6 at most on the travel day. Round-tickets for 12. (6 for each tour)
  • Booking Interval
    (1)Zhushan Line: Alishan Station to Duigaoyue Station
    (2)Shenmu Line: Alishan Station to Shenmu Station
    (3)Zhaoping Line: Alishan Station to Zhaoping Station
  • Expiration of Pay: From the booking day up to 2 days, passengers can pay at the Forest Railway Stations (Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station and Alishan Station) or the convenience stores to get tickets or pay on the booking website.(Sites of Station)If the tickets are booked one day before the travel day of Shenmu Line and Zhaoping Line (Zhushan Line), passengers should pay one day (at 12 noon ) before the travel day at Forest Railway Station, 7-11 and get the tickets or pay online.
  • Ticket Pick-Up: After paying on the booking website, you can go fetch the hard copy at Forest Railway Station, 7-11 ibon.
    E-tickets are not available at Branch Lines ( Shenmu Line Zhaoping Line Jushan Line)
  • Beimen Station (05)2768094、Alishan Station (05)2679200
C. Automatic Ticket Vending Machine
  • Siting: At the hall of Alishan Station 1F
  • Open Day: Tickets on Travel Day (up to 15 days)
  • Ticket time:Zhushan Line (Duigaoyue Station) 30 minutes before the departure time till 21:00 of the day.
    *It will be noticed at 16:30 one day before the departure time on our website, Alishan Station 2F, the Entrance of Amusement Park and Passenger Service Center.
  • Booking Numbers: Each Line can make a reservation for 6 at most on the travel day. Round-tickets for 12. (6 for each tour)
  • Booking Interval:
    (1)Zhushan Line: Alishan Station to Duigaoyue Station
    (2)Shenmu Line: Alishan Station to Shenmu Station
    (3)Zhaoping Line: Alishan Station to Zhaoping Station
  • Payment Method: Credit Card, Mobile Payment, E-ticket
    (Visa, MasterCard, JCB Credit Card, ECC Easy Pay Card, iPass, iCash, HappyCash, Apple Pay ,Google Pay and Samsung Pay are available at Automatic Vending Machine.)
  • Online booking payment and ticket pick-up are available here, but service change/ticket refund is not available. Please check at the ticket office.
  • Alishan Station (05)2679200

Tour Change

  • Passengers can make changes at Forest Railway Online Booking System before or after payment and before picking up the tickets. In addition, passengers can go to Forest Railway Stations to make changes of “travel day, train number, ticket types”.
  • Those passengers who make reservations and pre-pay, free procedure is offered to change tour at the first time (If round ticket are showed in the record, the free charge is offered to change tours at each tour.) The second time change will be charged 10% of the ticket. (Decimal Point round up).
  • The above changes for Limited Express should be completed 60 minutes before the departure time; the regular trains should be completed before 60 minutes before the final run of the day.

Reservation Cancel/Refund

  • If the reservation has been paid and the tickets haven’t been got, passengers can cancel or refund of the Limited Express 30 minutes before the departure time of the day and the Regular Trains30 minutes before the final train of the day. The Reservation Cancel or Refund must be dealt with on Forest Railway Online Booking System. Otherwise passengers can go to the stations in person. We will charge service fee and overdue is not accepted.
    (Passengers should use the prepaid credit card to deal with ticket refund and changes.)
  • Service Fee: Reservation Cancel/Refund will be charged 10% of the ticket. (Decimal Point round up).

Refund due to typhoons:

  • Passengers can get full refund with unused tickets at Forest Railway Stations without service fee in one year from the travel day if purchasing the tickets during“A sea warning issued till the day the warning lifted on the island.”
  • If we cannot make sure whether the tickets are purchased during the sea warning or not, the service fee must be charged in advance. Passengers can make a service fee refund after having a typhoon refund certificate.
    *Tickets are subject to the indicated sections. If passengers break their journey midway, their tickets will be invalidated and passengers cannot claim for refunds.

Fare Adjustment

Passengers should buy a ticket before boarding. Passengers are not allowed to travel on the train without a ticket. Passengers traveling without a ticket or a valid ticket should pay fares for their whole trip from the departure station to the destination station. An additional 50% of the exact fare will be charged when there is no appropriate reason for traveling without a ticket or a valid ticket. If the departure station is unknown, the start station of that train or the last station of ticket examination will be the departure station for fare calculation.

Fare Calculation

Main Line(Fare calculation)

  1. Alishan Air-conditioned Express: NT$8.33 per kilometer (The minimum mileage is 6 km)
  2. Local Train: NT$7.5 per kilometer (The minimum mileage is 6km)

Zhushan Line

  1. Full-Fare: NT$120
  2. Half-Fare: NT$60

Senmu Line (Sacred Tree Line)

  1. Full-Fare: NT$100
  2. Half-Fare: NT$50

Zhaoping Line

  1. Full-Fare: NT$100
  2. Half-Fare: NT$50

Ticket Types

One-way Ticket

  1. Adult
  2. Half-price: children, seniors (over 65 with valid ID), and disabled with certificate.

Validity

  1. Reserved Train: effective on the same day with the exact train number.
  2. Non-reserved Train: effective on the same day only.

Child Fares

Children in 150 cm tall and above should pay the adult fare; those between 116 and 149 cm tall should pay the child fare; those below 115 cm tall is free.
  1. Children above 115 cm tall but younger than 6 years old should show their ID for free ride.
  2. Children above 150 cm tall but younger than 12 years of should show their ID for child fare.
Although children shorter than 115 cm tall enjoy the free ride, they should pay half fares under any of the following circumstances:
  1. Travel alone or occupy a seat
  2. Passengers with the ticket travel with more than 2 children; he/she should pay fares for the third child onward.
  3. Children travel in a group, and each accompanying adult should pay adult fares.
  4. A group which children cover more than a quarter should pay fares for the exceeding children.

Notice of E-ticket usage

  1. Before coming to the station, passengers can go check “Reservation/Ticket Cancelling/Payment/E-ticket”Page on the ticketing system. Once inputting ID number (or Passport number) and reservation number to open up E-ticket.
  2. Forest Railway Online Ticketing System offers E-ticket or paper ticket for the passengers. If passengers purchase many tickets for the same order, they can only use E-tickets when choosing E-ticket, and vice versa.
  3. We have no“ticket-divided” function. If the passengers book at least two tickets, they should enter the speed gate at the same time and have a ticket inspection in order at the same ticket barrier machine.
  4. When taking a ride, using non-Forest Railway E-ticket, screenshot, reshot and copies are viewed as ticket evaders.
  5. It is applicable to use the regulations of losing paper tickets when passengers find out the mobile device is not accessible (e.g. Phone missing, out of order or dead battery) before the ride. They should buy another ticket to go on their ride. After the phone can be turned on to show the E-ticket, they can have a ticket refund at the station with the receipt of the ticket they buy or the receipt of excess fare.
  6. Passengers can go change their unused E-tickets into“paper tickets”with their ID cards at the station if they can’t open up the E-tickets due to an internet problem caused.
  7. We only offer “E-ticket” on the Main Line of Forest Railway (Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station).
  8. If the tickets for senior persons/concession tickets are included, please bring your ID card (ID Card or Disability Card) to check ticket.
  9. Tour Change, Reservation Cancel/Ticket Refund
  10. Ticket Purchase Certificate Application: Passengers can check with the tickets at the ticket window. One ticket may only be issued one certificate.
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