Alishan Forest Railway and Cultural Heritage Office

Fare Calculation

Main Line(Fare calculation)

1. Alishan Air-conditioned Express: NT$8.33 per kilometer (The minimum mileage is 6 km)
2. Local Train: NT$7.5 per kilometer (The minimum mileage is 6km)

Zhushan Line

1. Full-Fare: NT$150
2. Half-Fare: NT$75

Senmu Line (Sacred Tree Line)

1. Full-Fare: NT$100
2. Half-Fare: NT$50

Zhaoping Line

1. Full-Fare: NT$100
2. Half-Fare: NT$50

Ticket Types

One-way Ticket

1. Adult
2. Half-price: children, seniors (over 65 with valid ID), and disabled with certificate.

Validity

1. Reserved Train: effective on the same day with the exact train number.
2. Non-reserved Train: effective on the same day only.

Child Fares

Children in 150 cm tall and above should pay the adult fare; those between 116 and 149 cm tall should pay the child fare; those below 115 cm tall is free.

1. Children above 115 cm tall but younger than 6 years old should show their ID for free ride.
2. Children above 150 cm tall but younger than 12 years of should show their ID for child fare.

Although children shorter than 115 cm tall enjoy the free ride, they should pay half fares under any of the following circumstances:

1. Travel alone or occupy a seat
2. Passengers with the ticket travel with more than 2 children; he/she should pay fares for the third child onward.
3. Children travel in a group, and each accompanying adult should pay adult fares.
4. A group which children cover more than a quarter should pay fares for the exceeding children.

 

Reservation Tickets

1. The Alishan Line Limited Express (Alishan Train)

A. Stations

• Open Day: Tickets on Travel Day (up to 12 days)
• Ticket Time and Office:(Sites of Stations)
  (1) Forest Railway Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station 08:00-17:00
  (2) Alishan Station 2F  08:30-16:30
• Beimen Station (05)2768094

B. Website

• Open Day: Tickets on Travel Day (up to 15 days).
  For example, passengers can make reservations from Monday to Monday the week after next. However on Friday, passengers can book the tickets till Friday, Saturday and Sunday the week after next. While on Saturday, you can buy tickets till Saturday and Sunday the week after next. 【If the period opens for booking adjusted due to force majeure, AFRCHO will make additional announcements.】
• Website Ticket Time 06:00~24:00.
• Ticket Website
• Booking Numbers: Every person (ID) can make a reservation for 6. Round-tickets for 12. (6 for each tour)
• Booking Intervals: Forest Railway Line (Chiayi Station to Alishan Station). Online reservations are primarily available for long-distance sections, such as Chiayi–Fenqihu, Chiayi–Alishan, and Beimen–Alishan. Online booking for the Fenqihu–Alishan section opens 3 days before the travel date, subject to ticket availability. For other sections not available for online booking, please purchase tickets at Alishan Forest Railway stations. Tickets available for purchase at stations are limited, and availability is not guaranteed.
• Payment Deadline and Methods：
  • After completing your booking, please promptly review your order details and complete payment within the deadline indicated by the system.
  • Payment can be made online through the ticketing website within the specified period, or in person at Forest Railway stations (please refer to each station’s ticket office hours) or at Taiwan 7-Eleven convenience stores for payment and ticket collection. Orders not paid by the deadline will be automatically cancelled by the system without further notice.
  • Please confirm your travel itinerary and payment method before making a booking. If three overdue unpaid orders are accumulated within one month, booking privileges will be suspended for six months. To protect your booking rights, please ensure payment is completed or the order is cancelled within the specified deadline.
• Ticket Pick-Up:
  • After paying on the booking website, you can go fetch the hard copy at Forest Railway Station, 7-11 ibon. Alternatively, the E-ticket is available on our booking website.(Notice of E-ticket usage)。
  • To ensure fair ticketing and protect passengers' rights, passengers collecting reserved tickets at Forest Railway station ticket counter must present the original identification document used when making the reservation, together with the reservation number, for verification. The station may refuse ticket collection if the required identification or reservation number cannot be presented.
• Beimen Station (05)2768094.

2.Regular Train of Branch Line:(Zhushan Line, Shenmu Line, Zhaoping Line)

A. Station

• Open Day: Tickets on Travel Day (up to 12 days)
• Ticket Time and Office: (Sites of Stations)
  (1) Zhushan Line:
  a.Forest Railway Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station 08:00-16:30
  b.Alishan Station 2F 08:30-16:30
  c.Alishan Station 1F 30 minutes before the departure time of Zhushan Line, we sell the tickets for the day.【During consecutive holidays or peak crowd periods, the number of tickets each person can purchase on the day of travel will be limited. Please refer to the on-site announcements at the station for details.】
  ＊It will be noticed at 16:30 one day before the departure time on our website, Alishan Station 2F, the Entrance of Amusement Park and Passenger Service Center.
  (2) Shenmu Line, Zhaoping Line:
  a.Forest Railway Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station 08:00-17:00
  b.Alishan Station 2F 08:30-16:30
• Alishan Station (05)2679200

B. Website

• Open Day:
  (1) Zhushan Line: From 12 noon one day before the travel day till up to 15 days.
  (2) Shenmu Line, Zhaoping Line: One day before the travel day up to 15 days.
  ＊For example, passengers can make reservations from Monday to Monday the week after next. However on Friday, passengers can book the tickets till Friday, Saturday and Sunday the week after next. While on Saturday, you can buy tickets till Saturday and Sunday the week after next. 【If the period opens for booking adjusted due to force majeure, AFRCHO will make additional announcements.】
• Online Booking Time 06:00-24:00.
• Internet booking
• Booking Numbers: Every person (ID) can make a reservation for 6 at most on the travel day. Round-tickets for 12. (6 for each tour)
• Booking Interval
  (1)Zhushan Line: Alishan Station to Zhushan Station
  (2)Shenmu Line: Alishan Station to Shenmu Station
  (3)Zhaoping Line: Alishan Station to Zhaoping Station
• Payment Deadline and Methods：
  • After completing your booking, please promptly review your order details and complete payment within the deadline indicated by the system.
  • Payment can be made online through the ticketing website within the specified period, or in person at Forest Railway stations (please refer to each station’s ticket office hours) or at Taiwan 7-Eleven convenience stores for payment and ticket collection. Orders not paid by the deadline will be automatically cancelled by the system without further notice.
  • Please confirm your travel itinerary and payment method before making a booking. If three overdue unpaid orders are accumulated within one month, booking privileges will be suspended for six months. To protect your booking rights, please ensure payment is completed or the order is cancelled within the specified deadline.
• Ticket Pick-Up:
  • After paying on the booking website, you can go fetch the hard copy at Forest Railway Station, 7-11 ibon. E-tickets are not available at Branch Lines ( Shenmu Line Zhaoping Line Jushan Line)
  • To ensure fair ticketing and protect passengers' rights, passengers collecting reserved tickets at Forest Railway station ticket counter must present the original identification document used when making the reservation, together with the reservation number, for verification. The station may refuse ticket collection if the required identification or reservation number cannot be presented.
• Beimen Station (05)2768094、Alishan Station (05)2679200

Tour Change

• Passengers can make changes at Forest Railway Online Booking System before or after payment and before picking up the tickets. In addition, passengers can go to Forest Railway Stations to make changes of “travel day, train number, ticket types”.
• Those passengers who make reservations and pre-pay, free procedure is offered to change tour at the first time (If round ticket are showed in the record, the free charge is offered to change tours at each tour.) The second time change will be charged 10% of the ticket. (Decimal Point round up).
• The above changes for Limited Express should be completed 60 minutes before the departure time; the regular trains should be completed before 60 minutes before the final run of the day.  (Passengers should use the prepaid credit card to deal with ticket refund and changes.)

Reservation Cancel/Refund

• If the reservation has been paid and the tickets haven’t been got, passengers can cancel or refund of the Limited Express 30 minutes before the departure time of the day and the Regular Trains30 minutes before the final train of the day. The Reservation Cancel or Refund must be dealt with on Forest Railway Online Booking System. Otherwise passengers can go to the stations in person. We will charge service fee and overdue is not accepted.
  (Passengers should use the prepaid credit card to deal with ticket refund and changes.)
• Service Fee: Reservation Cancel/Refund will be charged 10% of the price per ticket. (Decimal Point round up).

Refund due to typhoons:

• Passengers can get full refund with unused tickets at Forest Railway Stations without service fee in one year from the travel day if purchasing the tickets during“A sea warning issued till the day the warning lifted on the island.”
• If we cannot make sure whether the tickets are purchased during the sea warning or not, the service fee must be charged in advance. Passengers can make a service fee refund after having a typhoon refund certificate.
  *Tickets are subject to the indicated sections. If passengers break their journey midway, their tickets will be invalidated and passengers cannot claim for refunds.

Fare Adjustment

Passengers should buy a ticket before boarding. Passengers are not allowed to travel on the train without a ticket. Passengers traveling without a ticket or a valid ticket should pay fares for their whole trip from the departure station to the destination station. An additional 50% of the exact fare will be charged when there is no appropriate reason for traveling without a ticket or a valid ticket. If the departure station is unknown, the start station of that train or the last station of ticket examination will be the departure station for fare calculation.
 

Notice of E-ticket usage

1. Before coming to the station, passengers can go check “Reservation/Ticket Cancelling/Payment/E-ticket”Page on the ticketing system. Once inputting ID number (or Passport number) and reservation number to open up E-ticket.
2. Forest Railway Online Ticketing System offers E-ticket or paper ticket for the passengers. If passengers purchase many tickets for the same order, they can only use E-tickets when choosing E-ticket, and vice versa.
3. We have no“ticket-divided” function. If the passengers book at least two tickets, they should enter the speed gate at the same time and have a ticket inspection in order at the same ticket barrier machine.
4. When taking a ride, using non-Forest Railway E-ticket, screenshot, reshot and copies are viewed as ticket evaders.
5. It is applicable to use the regulations of losing paper tickets when passengers find out the mobile device is not accessible (e.g. Phone missing, out of order or dead battery) before the ride. They should buy another ticket to go on their ride. After the phone can be turned on to show the E-ticket, they can have a ticket refund at the station with the receipt of the ticket they buy or the receipt of excess fare.
6. Passengers can go change their unused E-tickets into“paper tickets”with their ID cards at the station if they can’t open up the E-tickets due to an internet problem caused.
7. We only offer “E-ticket” on the Main Line of Forest Railway (Chiayi Station, Beimen Station, Zhuqi Station, Jiaoliping Station, Fenqihu Station).
8. If the tickets for senior persons/concession tickets are included, please bring your ID card (ID Card or Disability Card) to check ticket.
9. Tour Change, Reservation Cancel/Ticket Refund
10. Ticket Purchase Certificate Application: Passengers can check with the tickets at the ticket window. One ticket may only be issued one certificate.