Ticket directions

Ticket Purchase at the Station

Main Line Express: Ticket offices is opened 30 minutes before the departure time of the first train of each station until the departure of the last train.

​Reserve Ticket in Advance

1. Main Line Express

A. Train Station 
  • 12 days before the departure date
  • Service Time
    AFR: 08:00-16:00 (Alishan Station 08:30-16:30)
  • Purchasing Location
    AFR: Chiayi, Beimen, Jiaoliping, Fenqihu, and Alishan Station
  • Payment: by cash and credit card (including VISA, Master and JCB)
B. Online Booking
  • 1 to 15 days before the departure date
    Note: On Friday, passengers can book the tickets of the same weekend (Friday, Saturday or Sunday) two weeks later.
  • Service Time: 06:00-24:00.
  • Online Ticketing System
  • Reservation Section: Chiayi to Shizilu
  • Reservation Quota: Each person is only allowed to reserve 6 tickets for every departure date and 12 tickets if round trips are reserved simultaneously. However, if the passenger reserves tickets separately for two trips, the system will regard this as two orders, which means 6 tickets maximum per day.
  • Payment Deadline: Please pay within 2 days (including the booking day) at each staffed station of Alishan Forest Railway or 7-ELEVEN convenience stores (ibon Kiosk). It is also possible to make the payment online and obtain tickets afterward. If the passenger books the ticket for the coming day or the day after tomorrow, the deadline of payment is 1 day before the departure day.

2. Non-reserved Train on branch lines (Shenmu Line and Zaoping Line)

A. Train Station
  • 12 days before the departure date until the departure of the train
  • Service Time: 08:00-16:00 (Alishan Station 08:30-16:30)
  • Purchasing Location: Chiayi, Beimen, Jiaoliping, Fenqihu, and Alishan Station (2F)
  • Contact: +886-5-2679200 (Alishan Station)
  • Payment: by cash and credit card (including VISA, Master and JCB)
B. Online Booking
  • 1 to 15 days before the departure date
    Note: On Friday, passengers can book the tickets of the same weekend (Friday, Saturday or Sunday) two weeks after.
  • Service Time: 06:00-24:00.
  • Online Ticketing System
  • Reservation Section: Alishan – Shenmu (Shenmu Line) and Alishan – Zaoping (Zaoping Line)
  • Reservation Quota: Each person is only allowed to reserve 6 tickets for every departure date and 12 tickets if round trips are reserved simultaneously. However, if the passenger reserves tickets separately for two trips, the system will regard this as two orders, which means 6 tickets maximum per day.
  • Payment Deadline: Please pay within 2 days (including the booking day) at each staffed station of Alishan Forest Railway or 7-ELEVEN convenience stores (ibon Kiosk). It is also possible to make the payment online and obtain tickets afterward.
    If the passenger books the ticket for the coming day or the day after tomorrow, the deadline of payment is 1 day before the departure day.
  • Contact: +886-5-2256918 (Chiayi Station); +886-5-2768094 (Beimen Station); +886-5-2679200 (Alishan Station)

3. Non-reserved Train on Zhushan Line (Sunrise Train)

A. Train Station
  • 12 days before the departure date until the departure of the train
  • Service Time: 13:00-16:00
  • Purchasing Location: Chiayi, Beimen, Jiaoliping, Fenqihu, and Alishan Station (2F)
  • Contact: +886-5-2679200 (Alishan Station)
  • Payment: by cash and credit card (including VISA, Master and JCB)
B. Online Booking
  • 1 to 15 days before the departure date (The online booking of Zhushan Line closed at noon one day before.)
    Note: On Friday, passengers can book the tickets of the same weekend (Friday, Saturday or Sunday) two weeks after.
  • Service Time: 06:00-24:00.
  • Online Ticketing System
  • Reservation Section: Alishan – Zhushan (Zhushan Line)
  • Reservation Quota: Each person is only allowed to reserve 6 tickets for every departure date and 12 tickets if round trips are reserved simultaneously. However, if the passenger reserves tickets separately for two trips, the system will regard this as two orders, which means 6 tickets maximum per day.
  • Payment Deadline: Please pay within 2 days (including the booking day) at each staffed station of Alishan Forest Railway or 7-ELEVEN convenience stores (ibon Kiosk). It is also possible to make the payment online and obtain tickets afterward.
    If the passenger books the ticket for the coming day or the day after tomorrow, the deadline of payment is 1 day before the departure day.
  • Contact: +886-5-2256918 (Chiayi Station); +886-5-2768094 (Beimen Station); +886-5-2679200 (Alishan Station)
Fare Calculation

Main Line

  1. Alishan Air-conditioned Express: NT$8.33 per kilometer (The minimum mileage is 5 km)
  2. Local Train: NT$7.5 per kilometer (The minimum mileage is 5 km)

Chushan Line

  1. Full-Fare: NT$150
  2. Half-Fare: NT$75

Senmu Line (Sacred Tree Line)

  1. Full-Fare: NT$100
  2. Half-Fare: NT$50

Zhaoping Line

  1. Full-Fare: NT$100
  2. Half-Fare: NT$50

Ticket Types

1. One-way Ticket

  1. Adult
  2. Half-price: children, seniors (over 65 with valid ID), and disabled with certificate.

2. Validity

  1. Reserved Train: effective on the same day with the exact train number.
  2. Non-reserved Train: effective on the same day only.

Notice:

Tickets are subject to the indicated sections. If passengers break their journey midway, their tickets will be invalidated and passengers cannot claim for refunds.

Child Fares

Children in 150 cm tall and above should pay the adult fare; those between 116 and 149 cm tall should pay the child fare; those below 115 cm tall is free.
  1. Children above 115 cm tall but younger than 6 years old should show their ID for free ride.
  2. Children above 150 cm tall but younger than 12 years of should show their ID for child fare.
Although children shorter than 115 cm tall enjoy the free ride, they should pay half fares under any of the following circumstances:
  1. Travel alone or occupy a seat
  2. Passengers with the ticket travel with more than 2 children; he/she should pay fares for the third child onward.
  3. Children travel in a group, and each accompanying adult should pay adult fares.
  4. A group which children cover more than a quarter should pay fares for the exceeding children.

Fare Adjustment

Passengers should buy a ticket before boarding. Passengers are not allowed to travel on the train without a ticket. Passengers traveling without a ticket or a valid ticket should pay fares for their whole trip from the departure station to the destination station. An additional 50% of the exact fare will be charged when there is no appropriate reason for traveling without a ticket or a valid ticket. If the departure station is unknown, the start station of that train or the last station of ticket examination will be the departure station for fare calculation.

Handling Charge for Refunds

  1. Passengers should claim for refunds before the departure of the train. A handling charge will be deducted. A claim for refund after the departure of the train will not be accepted.
  2. Handling charge: 10% of the fare.
  3. Refunds for typhoon days:
When a typhoon comes, during the duration of any sea typhoon warnings issued by the Central Weather Bureau until four hours after the warning is lift, whether or not railway services are disrupted or stations are located in the typhoon-affected area, refunds or ticket exchange at any station of the Alishan Forest Railway will be handled according to the refund policy for railway service disruption. In this case, passengers can get a full refund. Passengers can claim for refunds within one year after the boarding date, and the same-day refund policy will be disregarded.
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