〈Letter-sending process〉

Step 1: Member of the public sends a letter through the Director General’s Mailbox
Step 2: The system sends out a confirmation email
Step 3: Sender click on the link of the confirmation email to reply If sender hasn’t replied the confirmation email in 7 days, the case cannot be handled. If sender reply the confirmation email in 7 days, the case will be handled.

〈Enquiring about case status〉
Step 1: Sender enquires about the case status online
Step 2: The system allocates the enquiry to the responsible unit
Step 3: The responsible unit handles the enquiry
Step 4: Response to letter sent online